Rescheduled vs. Cancelled Concerts
We purchased tickets to the Billy Joel concert originally scheduled on 7-23-20 because we planned to spend 2 days in NY before a cruise to Bermuda. Due to the extraordinary COVID-19 situation, our flights, hotels and cruise were cancelled and all of our money was refunded with no questions and excellent customer service. The Billy Joel tickets have been another story. Because the concert was RESCHEDULED to January 13, 2021 and not cancelled, our purchase price of $1117.92 with VIVID Seats is being held hostage. We are unable to travel to New York in January, 2021. Does Billy Joel understand how he enabled ticket companies to keep purchaser's money by rescheduling vs. canceling and then scheduling at a safer time? Other performers understood and did the right thing. We ask that Billy Joel and his staff cancel the January 13, 2021 concert and schedule the performance at a safer time, thereby requiring VIVID Seats to refund our purchase price.