Missed the concert - weather delayed flight

Please help - our Frontier flight #219 to Denver was delayed Thursday August 8 due to tornadoes/hail in the flight path; Stub Hub (order #540276318) will not give us credit for our 4 tickets and this was a birthday gift for my husband, a huge Billy Joel fan. Is there ANY chance you would have mercy on us, and give us credit for 4 tickets to the Dallas concert October 12? Heartbroken but Hopeful, Melissa
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